Role Summary

The Business Analyst will be responsible for analyzing data using Excel, Python, and SQL, conducting customer and sales data analysis, and utilizing various data tools and ETL processes. The role also involves performing customer journey analytics, creating funnels, and automating workflows using Microsoft Flow (Power Automate). Effective stakeholder management and clear communication of insights via dashboards and reports are key aspects of this role. The ideal candidate will have a strong understanding of analytics tools, as well as experience in leading projects.

Role & responsibilities

• Analyse and interpret data using MS Excel, Python, and SQL to provide actionable insights
• Conduct customer analytics and sales data analysis to identify trends and opportunities
• Utilize various data tools and ETL processes for data wrangling from multiple sources
• Perform customer journey analytics and create funnels to understand user behaviour using Adobe Analytics, Google Analytics and AWS Quick sight
• Create and manage workflows using Microsoft Flow (Power Automate) & other tools to automate business processes
• Collaborate with stakeholders to understand business needs and translate them into data-driven solutions
• Develop and maintain dashboards and reports to track key performance indicators (KPIs)
• Present findings and recommendations to stakeholders in a clear and concise manner

Preferred candidate profile

• Bachelors degree in business, Engineering, Data Science, Statistics, or a related field
• 2-4 years of experience in data analysis, preferably in a business analytics role
• Proficiency in Excel, Python, SQL, Adobe Analytics, Microsoft Flow, Databricks
• Experience with customer analytics, sales data analysis, and customer journey analytics
• Strong analytical and problem-solving skills & excellent communication and presentation skills
• Ability to manage multiple stakeholders and prioritize tasks effectively
• Detail-oriented with a strong focus on accuracy and quality
• Excellent analytical and problem-solving skill
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

Role: Merchandising, Retail & eCommerce - Other

Industry Type: Retail

Department: Merchandising, Retail & eCommerce

Employment Type: Full Time, Permanent

Role Category: Merchandising, Retail & eCommerce - Other

Education

UG: B.Tech/B.E. in Information Technology

PG: MBA/PGDM in Any Specialization, M.Tech in Any Specialization

About company

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organized consumer durables and electronics retailers in India.

With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless omni-channel shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app.

Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.