This role is responsible for coordinating various aspects of the supply chain to ensure efficiency, cost-effectiveness, and timely delivery of goods and services across the company. The role collaborates with different departments to streamline processes, analyze data, and implement improvements to achieve organizational goals. The role helps in enhancing supply chain performance, reducing costs, and ensuring the satisfaction of customers and stakeholders.

Responsibilities

Supports advanced and complex level transactional processes for special or non-typical assignments independently.

Serves as a process expert within the supply chain, capable of pulling the data, identifying trends, and communicating the meaning behind the data to exempt-level employees, typically in a consultative manner.

Identifies complex, special, or undocumented areas for process improvement and collaborates with exempt-level employees to develop recommendations.

Addresses operational issues and improves the customer experience by collaborating with customer support teams.

Utilizes technology and software tools to improve operational efficiency, such as implementing new software or automation solutions.

Provides troubleshooting and problem-solving support for complex problems.

Leads and coordinates daily work activities; responsible for overall shift output and timeline management

Provides training and mentorship support and develops training/documentation materials.

Monitors the execution of tasks performed by lower-level contributors.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Typically has 8+ years of related work experience, preferably in supply chain, operations, or a related field.

Preferred Certifications

Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills

Continuous Improvement Process

Data Analysis

Enterprise Resource Planning

Finance

Inventory Control

Inventory Management

Key Performance Indicators (KPIs)

Lean Manufacturing

Material Requirements Planning

Materials Management

Process Improvement

Procurement

Production Planning

Purchasing

SAP Applications

Supply Chain

Supply Chain Analysis

Supply Chain Management

Supply Chain Planning

Warehousing

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts multiple departments and leads large, cross-division functional teams or projects.

Complexity

Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.

Our technology a product and service portfolio of personal systems, printers, and 3D printing solutions was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.