1. Customer Interaction & Support

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Handle complaints and concerns promptly, ensuring customer satisfaction

2. Relationship Management

• Build and maintain strong relationships with customers to foster loyalty and retention.
• Follow up with customers to ensure their needs are met and to solicit feedback.
• Upsell or cross-sell products and services when appropriate.

3. Order & Process Management

• Assist customers with processing orders, returns, and exchanges.
• Ensure timely delivery and payment processing.
• Schedule appointments or services as per customer requirements.

4. Data Management & Reporting

• Maintain accurate records of customer interactions and transactions in CRM systems.
• Analyze customer feedback and trends to identify areas for improvement.
• Report on customer satisfaction metrics and suggest enhancements.

5. Collaboration & Escalation

• Collaborate with other departments to resolve complex customer issues.
• Escalate unresolved or high-priority issues to senior staff or management.
• Participate in team meetings and training sessions to stay updated on products and services.

🛠️ Essential Skills

• Communication: Clear and effective verbal and written communication.
• Problem-Solving: Ability to analyze issues and find appropriate solutions.
• Empathy & Patience: Understanding customer concerns and addressing them calmly.
• Multitasking: Managing multiple tasks simultaneously in a fast-paced environment.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite.
• Time Management: Prioritizing tasks to meet deadlines and service level agreements.

🎓 Qualifications

• Education: High school diploma or equivalent; Bachelors degree preferred.
• Experience: 1–2 years in a customer service or call center role.
• Certifications: Training in customer service or related fields is a plus.

💼 Career Path & Growth

• Entry-Level: Customer Care Executive
• Mid-Level: Senior Customer Care Executive / Team Lead
• Advanced Roles: Customer Service Manager / Operations Manager.

About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.