• Having daily interactions with the customer to handle issues from end to end via chat & Email.
• Going the extra mile to engage customers in solving issues and ensuring satisfaction
• Quickly and effectively building rapport with customers while diagnosing and resolving i issues
• Providing white glove service and having the ability to provide an overall excellent customer experience
• Managing customer expectations regarding estimated response times.

Critical Skills:

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements:

• Must successfully pass a background check
• Plus 2 is a must Graduation degree is a plus
• Must have at least six months customer service experience or equivalent
• Experience in the gaming/tech support industry is a plus
• Perks and Benefits:
• 2 way free cab and food provided
• Attractive incentives and attendance bonus is also provided

Role: Email Support

Industry Type: BPM / BPO

Employment Type: Full Time, Permanent Role

Category: Non Voice

Education UG: Graduation / Under Graduation

Role: Email Support

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

About company

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 22 years of experience. We aim to transform the BPO industry by redefining the role of a contact center agent. Our company focuses on innovation, disruption, and continual improvement to provide omnichannel support solutions without limits. We have a diverse team of over 25,000 employees across 11 countries, dedicated to delivering exceptional customer experiences.