As a Customer Support Associate in the Voice Process, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling inbound and outbound calls, providing information about products and services, and maintaining accurate records of customer interactions.

🔍 Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer calls professionally and courteously.
• Issue Resolution: Address customer inquiries and resolve complaints efficiently, ensuring customer satisfaction.
• Product Knowledge: Provide accurate information about products and services.
• Documentation: Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaboration: Work closely with other departments to resolve complex customer issues.
• Performance Metrics: Meet individual and team performance targets related to response time, resolution time, and customer satisfaction.
• Compliance: Adhere to company policies and procedures in all customer interactions.

🎓 Qualifications

• Education: High school diploma or equivalent; Bachelors degree preferred.
• Experience: Previous experience in a customer service or call center role is advantageous.
• Skills:
• Excellent verbal communication skills.
• Ability to handle high call volumes and work under pressure.
• Strong problem-solving abilities.
• Proficiency in using customer support software and CRM systems.
• Strong multitasking and time-management skills.

About company

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.