1. Process Optimization & Efficiency

• Develop and implement strategies to improve operational efficiency and effectiveness.
• Analyze existing processes and workflows, identifying opportunities for streamlining and efficiency improvements.
• Implement and manage changes to enhance overall operational performance.
• Monitor and measure the effectiveness of existing processes and systems and make necessary changes.

2. Resource & Budget Management

• Coordinate and allocate resources efficiently to meet operational requirements.
• Manage budgets and resources to meet financial goals.
• Create and manage budgets, and ensure that operations are within budget constraints.
• Ensure proper utilization of manpower, equipment, and materials.

3. Team Leadership & Collaboration

• Lead and mentor operational teams to achieve high performance and productivity.
• Work closely with cross-functional teams to facilitate effective communication and collaboration.
• Provide leadership and direction to the operations function.
• Recruit and hire staff, providing leadership and direction, and setting performance goals and objectives.

4. Data Analysis & Reporting

• Analyze performance metrics and data to identify areas for improvement.
• Develop and maintain key performance indicators (KPIs) to measure the success of operations.
• Prepare regular reports on key metrics such as cost per unit, on-time delivery, and quality, and presenting these to upper management.
• Monitor and analyze market trends, identify growth opportunities, and make recommendations to upper management.

5. Compliance & Quality Assurance

• Ensure compliance with company policies and regulatory requirements.
• Establish and maintain quality control standards to meet or exceed customer expectations.
• Implement measures to identify and rectify quality issues promptly.
• Ensure compliance with all relevant laws, regulations, and industry standards.

🛠️ Essential Skills

• Analytical Skills: Ability to analyze complex data and derive actionable insights.
• Leadership: Strong leadership abilities to manage teams effectively.
• Problem-Solving: Adept at identifying issues and implementing effective solutions.
• Communication: Clear and effective verbal and written communication.
• Time Management: Prioritizing tasks to meet deadlines and service level agreements.
• Project Management: Strong project management skills to plan, execute, and oversee projects to successful completion.
• Adaptability: Ability to adjust to changing operational needs and customer expectations.
• Technical Proficiency: Familiarity with various operational tools and technologies.

🎓 Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: Proven experience in operations management or a similar role.
• Certifications: Training in Lean Six Sigma, Project Management, or related fields is a plus.

📍 Career Path & Growth

• Entry-Level: Operations Coordinator / Assistant Operations Manager
• Mid-Level: Operations Executive / Operations Manager
• Advanced Roles: Operations Director / Chief Operating Officer (COO)

About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.