A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include:

1. Greeting Guests : Welcoming visitors and clients, ensuring a positive first impression.
2. Answering Calls : Managing incoming and outgoing calls professionally.
3. Scheduling : Booking appointments or reservations, and coordinating meeting rooms.
4. Administrative Support : Managing correspondence, filing, and basic clerical duties.
5. Customer Assistance : Addressing inquiries or directing visitors to the appropriate departments.
6. Record Management : Maintaining logs and records, like visitor details or appointments.
7. Cash Handling (if applicable): Processing payments or handling petty cash.

Skills include communication, multitasking, organization, and familiarity with office software.

Role: Guest Service Associate

Industry Type: Hotels & Restaurants

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Front Office & Guest Services

Education

UG: Any Graduate

PG: Any Postgraduate

About company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands