Responsibilities and Tasks:

• Handle process requests and transactions in a prompt and accurate manner, as per the defined SLAs, using the platforms of Workday, SAP, ServiceNow/
• Administer changes to worker data (i.e., leave approvals, benefits, Leave Transfers, benefit billing, updating vendors, etc.)
• Excellence in customer service management, as per the Total Rewards Functional Workstream objectives and SLAs, by providing prompt and relevant responses to requests and queries received through ServiceNow/, emails and calls.
• Utilize the knowledge base to research or troubleshoot request/enquiries as needed to provide responses and clarifications to improve first call/time resolution.
• Provide Requestor with Information, Or Refer or Escalate to The Appropriate Resource
• Ownership of management and maintenance of Personnel and Organizational program level Records
• Use escalation matrix in an initiative-taking manner to bring specific incidents to attention of SMEs/Supervisor
• Update personnel information in People systems and tools in a prompt and accurate manner
• Provide inputs to Supervisor/Manager regarding changes, gaps, or improvements, as needed.
• Receive Training from Service Manager or Appropriate Party for New or Changed Services
• Updating and management of Standard Operating Procedures and knowledge base on a frequent basis which includes Identifying repetitive questions or requests that can be addressed through the self-service model (People Now/, FAQ, Employee/Manager Self Service)
• Participate in data validation, UAT of People systems and applications.
• Support People System Transactions and Programs Across the Employee Lifecycle across the People functional areas globally
• Escalate issues to service managers or other appropriate party, as needed
• Provide input to service manager regarding changes, gaps, or improvements, as needed
• Complete and maintain any assigned or required training from Micron
• Support projects as assigned, which includes driving improvement projects to enhance People Services teams accuracy and efficiency in delivering People Services and time savings.
• Ensure confidentiality of Human Resources related information and data.
• Maintain knowledge of and apply company safety, labor, and ethics policies.

People Services Skills and Qualifications:

• Excellent communication skills (writing and verbal) and the ability to communicate with team members and management at all levels in the company
• Demonstrated organizational skills/ time management and prioritize a high-volume workload and the ability to multitask to meet deadlines in a fast-changing environment
• Demonstrated customer service orientation and skills, with the ability to interact with a wide variety of people in a professional manner
• Strong attention to detail and quality, with the ability to work effectively in a team environment
• Demonstrated ability to deal and work with worker and company related confidential information
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Basic knowledge of SharePoint
• Experience with SAP ERP HCM (Enterprise Resource Planning, Human Capital Management) software (helpful but not required)
• Problem-solving and analytical skills
• Experience in Human Resources, Customer Service Center or Shared Service Center environment
• Ability to learn processes quickly in a virtual environment and able to be self-sufficient by leveraging SOPs and other tools to complete work
• Willing to work virtually and work site location as needed

Preferred:

• Bachelors Degree or equivalent experience Business Human Resource Management
• Experience in ServiceNow, Workday & SAP systems

Role: HR Operations - Other

Industry Type: IT Services & Consulting

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: HR Operations

Education

UG: Any Graduate

About company

Systechcorp Inc

The best and the brightest always have choices with Systechcorp.

We want you to view your time with Systechcorp as an investment in your future that pays dividends along the way. The longer you stay with Systechcorp the wider breadth of opportunities and experiences you will gain.

No two career paths at Systechcorp look the same.

Apply now to start working with Systech Corp Inc., We have 22 years of experience combining a two-in-a-box client relationship model with a seamless talent acquisition experience. Partner with many financial, telecom, IT, semiconductor, healthcare, and other industries.

Our Firm is interested in hiring Application Developer - who are looking to broaden their skill sets and gain valuable experiences to help enhance their marketability and advance their careers.