We are looking for a motivated and customer-oriented Operations Support Specialist – Cloud to join our team. In this role, you will be the frontline in supporting our customers cloud environments, handling technical issues, ensuring uptime, and providing operational assistance for cloud-based services and infrastructure. The ideal candidate will have a strong grasp of cloud platforms and a passion for solving customer problems with efficiency and empathy.

Key Responsibilities:

• Provide L1/L2 support for cloud-based services, infrastructure, and applications (AWS, Azure, GCP, etc.).
• Monitor system health, performance, and availability using cloud-native and third-party monitoring tools.
• Respond to customer tickets, troubleshoot incidents, and provide timely resolution or escalation to higher support tiers.
• Collaborate with engineering, DevOps, and product teams to resolve complex technical issues.
• Assist in provisioning, configuring, and maintaining cloud resources and services.
• Document known issues, resolutions, and standard operating procedures for the knowledge base.
• Ensure SLA compliance and maintain high levels of customer satisfaction.
• Participate in 24/7 on-call support rotations as needed.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1–3 years of experience in technical support, cloud operations, or IT infrastructure support.
• Hands-on experience with one or more cloud platforms (AWS, Azure, GCP).
• Familiarity with cloud networking, storage, compute, and monitoring tools.
• Strong troubleshooting and diagnostic skills.
• Excellent written and verbal communication skills with a customer-centric approach.

Preferred Qualifications:

• Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or equivalent.
• Experience with ticketing systems like ServiceNow, Jira, or Zendesk.
• Basic scripting knowledge (Bash, PowerShell, Python) for automation or monitoring tasks.
• Familiarity with DevOps tools and practices is a plus (e.g., Jenkins, Terraform, Ansible).
• Experience in a 24x7 production environment or NOC is an advantage.

Benefits:

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Flexible work environment and remote work options
• Learning and certification reimbursement programs
• Collaborative and inclusive team culture

About company

Systechcorp Inc

The best and the brightest always have choices with Systechcorp.

We want you to view your time with Systechcorp as an investment in your future that pays dividends along the way. The longer you stay with Systechcorp the wider breadth of opportunities and experiences you will gain.

No two career paths at Systechcorp look the same.

Apply now to start working with Systech Corp Inc., We have 22 years of experience combining a two-in-a-box client relationship model with a seamless talent acquisition experience. Partner with many financial, telecom, IT, semiconductor, healthcare, and other industries.

Our Firm is interested in hiring Application Developer - who are looking to broaden their skill sets and gain valuable experiences to help enhance their marketability and advance their careers.