The new network is here! At Juniper our innovative switch technology combined with our Junos OS has produced a network where simplicity and the customer experience are second to none. Become part of the revolution at Juniper.

Principle duties and responsibilities

Hardware product quality critical issue management. Uses internal resources for problem resolution of day-to-day issues (whether they arise internally or at CM sites) and drives corrective action when necessary. Cultivates continuous improvement mind-set. Effectively uses data and analytics to improve both product and process quality in a meaningful way.

• Leads Hardware Product Quality Critical issues.
• Independently leads root cause and corrective action activities.
• Responsible for driving Root Cause Corrective Actions related to Field Returns ensuring goals of the company are met.
• Leads cross-functional meeting within Juniper to monitor Field Quality and Reliability and drive action accordingly.
• Engages with Quality Metrics, including monitoring, identifying trends, and driving improvements. This may also include developing new measures and metrics.
• Represents Product Quality Engineering in projects of significant scope that require multi-functional participation and buy-off and have global impact and may affect policy changes company-wide.
• Supports commodity teams as required.
• Collaborates with Technical Operations, Component and Sustaining Engineering groups to resolve failure modes attributed to supplier or internal quality, manufacturing or design related deficiencies.
• Supports Purge/MCO/ECO, Deviation, and Mfg Hold activities as processes ensuring they are complete and accurate prior to submitting and/or approving.
• Participates in PQE critical initiatives to ensure consistency and standardization within the organization.

Job specifications

• Bachelor s degree in Engineering or equivalent.
• Five or more years work related experience.
• Familiarity and understanding of electronic assembly process including one or more: surface mount assembly, general electronic soldering operations, mechanical assembly, box build, system configuration processes.
• General knowledge of IPC specs (e.g., IPC-A-610) and industry circuit board standards.
• Must be flexible with working hours (after hours support as must work with global time zones) and working with different cultures.
• Proficiency in various data management applications such as SQL, Tableau, and/or Alteryx is desirable.
• Familiarity with Electronics Manufacturing and Quality Systems is desirable.
• Knowledge of Microsoft Office products required. Knowledge of Agile is a plus.
• Ability to influence, empower and lead multi-functional teams.
• Excellent problem-solving / analytical / auditing skills.
• Solid project management skills.
• Excellent collaboration and influencing skills.
• Excellent communication, interpersonal and intercultural skills.

Work environment and physical demands

• Office environment.
• Off-hours support required.
• Up to 10% domestic and international travel required.

Wherever you are in the world, whether its downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their lifes work. At Juniper we believe this is more than a job - its an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We d love to speak with you.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

Role: Quality Specialist

Industry Type: IT Services & Consulting

Department: Quality Assurance

Employment Type: Full Time, Permanent

Role Category: Business Process Quality

Education

UG: B.Tech/B.E. in Any Specialization, Any Graduate

PG: Any Postgraduate

About company

Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded by Pradeep Sindhu, Dennis Ferguson, and Bjorn Liencres nearly 20 years ago, Junipers sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.