Responsible for making Welcome Calls to the customers and informing all details about product
Attending customer queries via calls or chat or mail as the process demands.
Communicate customers with all important details about their loan account, duration, charges.
Responsible for capturing feedback from the customers and their experience with our Sales rep. and
his on-boarding experience.
Responsible for categorising the feedback into categories and sub-categories to make it easily
understandable to relevant stakeholders.
Managing the inbound support for customers which would be both voice & non-voice.
Ensure that all interactions are first captured in the CRM.
Ensure all customer queries are properly answered and resolved, within SLA.
Ensure that all communication channels are managed with protocol and timelines

Requirements
Candidate with at least 3 years of experience in Customer Services and such process with good
communications skill in both Hindi and English. Should be comfortable with all channels of Emails, Calls & Chat.
Knowing any south Indian language would be an added advantage.

Benefits
Best place to work
Competitive salary
Full Medical and Accident Insurance
Company Paid Vaccination of Employee and Family
On-roll Employee - not on agency payroll
Employee Referral Bonus
Role: Branch Sales Manager (B2B)
Industry Type: Accounting / Auditing
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Enterprise & B2B Sales
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
SUBPayrollSales RepresentativeRelationshipManagementFinancial servicesCRM