Tata Croma | Customer Service Specialist (Sales)

: Retail Sales

• Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
• Ensure 100% GUEST sales is followed in every customer interaction
• Follow "Lean time equals Learn Time" principle at all times
• Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
• Maintains rapport with Customers.
• Facilitate resolution on customer complaint, working jointly with service desk team
• Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:

• Maintaining the proper display of goods in the section as per merchandising mantra.
• Ensure Ticketing is done as per standards and is always updated.
• Stock counts to be done as per the defined processes
• Maintains Customer data for follow-up in the Follow up Register.

Continuous Learning :

• Keeping oneself updated with all the product knowledge, promotions, processes and policies
• Attend mandatory staff meetings and training sessions.
• Knowledge of procedures in emergency situations.

Role: Finance & Accounting - Other

Industry Type: Retail

Department: Finance & Accounting

Employment Type: Full Time, Permanent

Role Category: Finance & Accounting - Other

Education

UG: Any Graduate

About company

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organized consumer durables and electronics retailers in India.

With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless omni-channel shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app.

Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.