We are looking for a Senior Customer Success Manager to join our Customer Success team. You will be Sprinto s Ambassador for all its Customers in the United States(US).

Responsibilities

• Be the face of Sprinto for the customer - regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto.
• Own Pod level/Individual OKRs - track progress and ensure planned activities meet the desired outcomes.
• Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring top-notch customer experience.
• Customer Advocacy - Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc.
• Customer Retention and Upsell - Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio.
• Mentor new team members and help them meet their goals.

Requirements

• You have 5-8 years of experience in a B2B SaaS product company.
• You have excellent written and verbal communication skills - most of your time would be spent interacting with customers.
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud are not alien to you.
• You enjoy talking to customers and building a relationship - Being the go-to person for customers makes you happy.
• You are systematic and methodical - you make commitments and meet them consistently.
• Customer information is at your fingertips, and you are quick to identify any business opportunity.
• You have strong prioritization skills and the ability to work with multiple customers across the globe.
• You are a first-principle thinker and quick to identify process improvements.

Benefits

• Remote First Policy.
• 5 Days Working With FLEXI Hours.
• Group Medical Insurance (Parents, Spouse, Children).
• Group Accident Cover.
• Company Sponsored Device.
• Education Reimbursement Policy.

Role: Customer Success Manager

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Automating Information Security Compliances Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.