1. Debt Recovery: Initiate outbound calls to customers with overdue accounts, negotiate repayment plans, and secure payments.
2. Customer Interaction: Address customer inquiries, resolve disputes, and provide information regarding outstanding dues.
3. Record Maintenance: Update and maintain accurate records of all collection activities and customer interactions.
4. Compliance Adherence: Ensure all collection activities comply with company policies and legal standards.
5. Reporting: Prepare and present regular reports on collection performance and key metrics.
6. Team Collaboration: Work closely with internal teams to resolve complex cases and improve collection strategies.

Role: Customer Retention - Non Voice

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

About company

2COMS Consulting Pvt Ltd is a prominent human resources and staffing solutions provider in India, with a rich history spanning over three decades.Established in 1993, the company initially began as a training center under the Aptech banner.Over time, it expanded its services to include recruitment, skill development, apprenticeship management, and social initiatives aimed at eradicating curable blindness .Employee reviews on platforms like Glassdoor and AmbitionBox indicate a generally positive work environment, with ratings around 3.9/5.Employees appreciate the supportive work culture, learning opportunities, and work-life balance.However, some concerns include salary competitiveness and management practices.2COMS Consulting Pvt. Ltd. is a Recruitment and staffing solutions company established in 1999 in Kolkata with branches in Pune, Hyderabad & Bhubaneshwar. 2COMS focuses on verticals like KPO, BPO, IT, Insurance, Banking.