Voice / Blended
- Conduct onboarding sessions via voice calls, supplementing with chat and email support
- Walk users through setup, configuration, and initial use of the product
- Proactively address questions or technical hurdles
- Record and update customer data in CRM tools
- Work closely with Product, Support, and Engineering to resolve issues
- Gather feedback and surface insights to refine onboarding processes
- Monitor satisfaction and identify improvement opportunities
Role: Voice / Blended - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Role Category: Voice / Blended
Education
UG: Graduation Not Required
About company
Tech Mahindra is a global IT services and consulting company headquartered in India, with a presence in over 90 countries. Its part of the Mahindra Group and offers a wide array of services including digital transformation, consulting, and business process outsourcing. Tech Mahindra leverages technologies like AI, cloud computing, and IoT to help businesses across various industries achieve their goals. Tech Mahindra is a major Indian IT services and consulting powerhouse with global scale and a robust digital portfolio. It’s accelerating growth in BFSI, heavily investing in AI and cloud partnerships, and championing innovation via Makers Lab and projects like Project Indus. Its focus on sustainability and social impact, backed by awards like Terra Carta, underscores a broad and purpose-driven strategy.
