Key Responsibilities:

Customer Service:

Greet customers warmly and assist them in making product selections.

Provide product information, recommendations, and suggestive selling to enhance customer experience.

Handle customer inquiries, concerns, and complaints in a professional and efficient manner.

Ensure customer satisfaction by delivering high-quality service and resolving issues promptly.

Operational Support:

Assist in the preparation of tea-based beverages, ensuring adherence to recipes, quality standards, and presentation.

Maintain cleanliness and organization of the store, including workstations, equipment, and dining areas.

Follow proper food safety and sanitation procedures to uphold health and safety standards.

Operate cash registers, handle transactions accurately, and process payments efficiently.

Team Collaboration:

Work collaboratively with team members to achieve store targets and objectives.

Foster a positive work environment by demonstrating teamwork, respect, and professionalism.

Compliance and Safety:

Adhere to company policies, procedures, and standards at all times.

Maintain compliance with health and safety regulations, including food handling and sanitation guidelines.

Report any safety hazards, incidents, or maintenance issues to management promptly.

Qualifications:

Education: Intermediate (2nd PUC) /Diploma course completion

Strong interpersonal and communication skills.

Ability to work effectively in a fast-paced environment.

Excellent customer service skills with a friendly and approachable demeanor.

Role: Food, Beverage & Hospitality - Other

Industry Type: Beverage

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Food, Beverage & Hospitality - Other

Education

UG: Graduation Not Required

About the company

The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes).

myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 120 stores across 9 major cities and in over 4900+ workplace community hubs across 21 cities through its specialized brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date.