A Back Office Executive plays a crucial role in supporting the operational and administrative functions of an organization. While specific responsibilities can vary depending on the industry and company, here is a general overview of the typical duties and qualifications associated with this role:

🧾 Key Responsibilities

• Data Entry & Record Management: Accurately inputting and maintaining data in company systems, ensuring records are up-to-date and organized.
• Document Preparation & Filing: Preparing, formatting, and filing documents such as reports, invoices, and correspondence, both digitally and physically.
• Inventory Management: Monitoring and managing office supplies and inventory, placing orders as necessary to ensure smooth operations.
• Scheduling & Coordination: Assisting in scheduling meetings, appointments, and coordinating logistics for internal and external events.
• Customer Support: Handling customer inquiries via phone, email, or in-person, providing information, and directing them to the appropriate departments.
• Reporting: Generating regular reports on various operational metrics, such as inventory levels, order statuses, and financial summaries.
• Compliance & Documentation: Ensuring that all administrative processes comply with company policies and legal regulations.

🧠 Required Skills & Qualifications

• Technical Proficiency: Strong knowledge of office software like Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database management systems.
• Communication Skills: Excellent written and verbal communication abilities to interact effectively with team members, clients, and vendors.
• Organizational Skills: Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain attention to detail.
• Problem-Solving: Capability to identify issues, analyze situations, and implement solutions promptly.
• Educational Background: Typically, a high school diploma or equivalent is required; however, a bachelors degree in business administration or a related field may be preferred.
• Experience: Previous experience in an administrative or back office role is often advantageous.

Role: Back Office Operations

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Back Office

Education

UG: B.Arch in Any Specialization, B.Com in Any Specialization, BCA in Computers, B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization

About the company

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.