• Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to

members

• Work on the customers applications, eligibility and fallouts arising out of discrepancies in the

systems

• Ensure the accuracy and completeness of applications taken

• Billing activity includes monthly generation of member premium bills and payments received to

fulfill those bills

• Correct all Billing discrepancies in a way that member no longer owes money

• Changes in Payment types as requested by Member

• Complete Account reconciliation of members post terminating the member from Services

• Works flexibly and cooperatively under supervision with all team members

• Completes all responsibilities according to established protocols, policies and standard practices

plus adhere to regulatory compliance programs such as HIPPA

 Skills Required

• Good verbal and written communication skills,

• Ability to multi-task, Critical thinking abilities, open and ready to work on feedback

• Quality focused, Good Analytical skills.

• Proficiency with Windows, MS Office and basis computer skills

• Demonstrate skills necessary to interpret regulations and guidelines

• Ability to interact positively with internal and external customers

Role: Non Voice - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

About company

Optum Global Solutions is a subsidiary of UnitedHealth Group (UHG), a global health technology and business services company. Optum Global Solutions India, with its headquarters in Bangalore, focuses on providing healthcare technology and business services, including digital health solutions, to improve healthcare quality and reduce costs