BPO
HR Tech Innovation Pvt LTd
Jamshedpur
300,000-350,000 Year
0 - 2 Years
Posted:
30+ days ago
Full time
Applicants:
1
Job Description
-Provide feedback/coaching within 48hrs of evaluated samples
-Identify improvement areas and suggest real-time process inputs
-Take PKT assessments by clients/internal teams and meet thresholds
-Attend call calibrations and meet variance goals
-Meet internal/external process quality scores as per client/MSA
-Share insights to improve CSAT/NPS for your process
-Support underperforming CSOs and drive their improvement.
Job Requirment
Role:
Quality Analyst
Industry:
BPO / Call Centre
Department:
BPO
Employment Type:
Full time
Education
Graduate
Skills
Analytical skills
interpersonal skills
Communication
Problem solving
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