Key Duties And Responsibilities

• Reviewing open accounts for collection efforts based on a specific customer portfolio.
• Communicate with customers via email during non-operating hours
• Making outbound collection calls in a professional manner while keeping and improving customer relations during hours of operations.
• Responsible for answering the AR phone line to resolve issues and collect payments
• Send out copies of open invoice aging’s and copies of invoices upon request
• Update the collections portal with customer statuses daily
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Other duties as assigned
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Desired Experience And Qualifications

• 1-3 years of collections experience in a fast-paced environment, including interaction with a large customer base.
• Detail orientated and task-driven
• Strong communication & problem solving required
• Ability to work independently and to adapt to a fast-changing environment.
• Must have attention to detail with an eye for accuracy.
• Proficient with Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Experience working with NetSuite and Salesforce is a plus