We are looking for Customer Service people for WIPRO Company.
Contact: 8287583887


Designation: Customer Care Specialist (US Voice process)
Job Location- Gurgaon, Work from Office only
Salary range- 3.08 Lacs 3.5 Lacs

Roles and Responsibilities of a Customer Care Specialist:
• Customer Service through calls
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal Service Attendance & Accountability policies
• Execute issue /query & Client level delivery quality on calls
• Adhere to Customer resolution and ensure proper documentation &follow-up
• Identify, share, and support operational improvements


Contact: 8287583887
Share your CV to [email protected]

Role: Customer Retention - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
customer Inbound Process Blended Process BBA BcomCustomer ServicefresherGood English CommunicationCustomer SupportCSECustomer Carecustomer service representative Customer Handling