Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
• Resolve customer issues efficiently, including processing returns, exchanges, and complaints.
• Maintain a thorough understanding of company products, services, and policies.
• Document customer interactions and feedback in our CRM system.
• Collaborate with other departments to escalate and resolve more complex issues.
• Provide product recommendations and guide customers through the purchase process.
• Uphold a high level of empathy, patience, and professionalism in every interaction.