1. Handle inbound and outbound customer calls professionally.
2. Address and resolve customer queries, issues, and concerns with empathy and accuracy.
3. Provide product/service information and support.
4. Maintain detailed records of customer interactions.
5. Work effectively in a fast-paced, rotational shift environment.
6. Should be able to communicate well in English language.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

About company

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers Scale at Speed, we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.Tech Mahindra is a major Indian IT services and consulting powerhouse with global scale and a robust digital portfolio. It’s accelerating growth in BFSI, heavily investing in AI and cloud partnerships, and championing innovation via Makers Lab and projects like Project Indus. Its focus on sustainability and social impact, backed by awards like Terra Carta, underscores a broad and purpose-driven strategy.