Key Responsibilities:

- Provide first-level resolution to the customers

- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

- Build rapport with customers through active listening, effective communication, and attention to detail.

- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

- Document and track customer interactions and technical issues in the service management system.

- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

About the company

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.