Customer Support Executive – Voice Process

Company: Khatabook

Location: Bangalore (Bommanahalli / Electronic City – Onsite)

Experience: 0–2 Years

Salary: ₹16,000 – ₹25,000 per month

Shift: Rotational shifts

Openings: 5

Role Overview

You will handle merchant queries related to the Khatabook app, payments, subscriptions, refunds, and technical support.

Key Responsibilities

• Handle inbound customer calls & app-related queries

• Resolve issues related to transactions, login, subscriptions

• Maintain proper documentation & ticket tracking

• Escalate technical issues to backend teams

• Ensure high CSAT (Customer Satisfaction Score)

• Follow quality & compliance protocols

Skills Required

• Strong spoken English + Kannada/Hindi

• Customer-centric mindset

• Basic smartphone & app knowledge

• Patience & problem-solving ability

✅ Suitable for: Freshers, BPO background, non-tech graduates