Elevate your career with Thomson Reuters and join our purpose to inform the way forward!

Step into the world of global technology support as a Customer Technologist and help power the platforms that professionals trust every day.

The

Customer Technologist provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

Hybrid Working Mode: 2-3 days mandatory Work from office in every week.

Shift Timings: 7 AM to 4PM IST , the candidate should be comfortable working in different shifts.

Experience Required: 1-2 years of relevant work experience

About the Role:

Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns

Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues

Respond to client’s basic system questions and how-to inquiries

Analyze data to support global trade operations of clients

Apply corrective solutions to meet client’s supply chain needs

Communicate with clients to provide excellent customer service at all times

Work as part of an international team of software analysts

Following standards and influencing continuous improvement of standards

Assist with production of technical documentation for assigned tasks and projects

Other duties as assigned

About You:

Support experience with an emphasis on providing excellent service in a customer care role.

Superior analytical, problem solving and troubleshooting skills

Exceptional attitude towards customer service

Ability to work independently and in a team environment

Excellent verbal and written communication skills

Awareness of programming concepts and database usage

Familiarity with Internet-based applications

Capable of multi-tasking in a fast-paced environment

Technology Used:

Web-based software platforms

SQL

Microsoft suite

Education/Certification(s):

Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math

Relevant technical certifications preferred but not required

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What’s in it For You

Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.