Join our dynamic customer service team supporting Etihad Airways, one of the leading airlines in the world. As a Voice Process Executive, you will handle customer queries and provide support related to flight bookings, schedule changes, baggage policies, loyalty programs, and more, via inbound/outbound calls.

Key Responsibilities:

• Manage inbound and outbound calls professionally and efficiently.
• Assist customers with flight bookings, changes, cancellations, special assistance, baggage claims, and Etihad Guest (loyalty program) queries.
• Provide accurate information on flight schedules, policies, and travel requirements (e.g., visas, COVID regulations).
• Maintain up-to-date knowledge of airline products and services.
• Handle customer complaints and resolve issues within given timelines.
• Ensure first-call resolution (FCR) and achieve high customer satisfaction (CSAT) scores.
• Update call logs and CRM systems accurately after each interaction.
• Adhere to company policies and quality standards.

Skills & Qualifications:

• Education: Minimum 12th pass / Graduate in any stream preferred.
• Experience: Freshers or candidates with 6 months to 3 years in voice-based customer service (preferably in travel/airline domain).
• Communication: Excellent spoken English with neutral or global accent.
• Strong interpersonal skills and a customer-first mindset.
• Good typing speed and basic computer proficiency.
• Ability to multitask, handle pressure, and work in a fast-paced environment.
• Flexibility to work in 24/7 shifts, including weekends and holidays.

Process Name : Ethihad (Voice)

Designation : Customer Support Executive 

Qualification : Grad or UG with Min 6 Months of Exp Mandatory

Note : No Freshers

Shifts : Rotational Shifts 

Quality - 4+ { No MTI } Excellent communication

DOW : 5 days Working 2days off 

Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Transport : 2 ways Transport { radius of 20 km } or 2k Travel Allowance 

Salary : 25k TH 30k CTC + Incentive

Rounds of Interview :

HR

Voice Versant { 60 }

VNA voice

Mettil assessment { based on grammer }

Ops 

Age - Max 35

About Company

IGT Solutions is a global customer experience (CX) company established in 1998, specializing in digital and business process services for the travel, transportation, hospitality, retail, gaming, and fintech sectors. Headquartered in India with a global presence across 31 delivery centers, the company offers AI-led solutions, including contact center management, digital engineering, and intelligent automation, to enhance customer journeys for major global brands.