1. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
2. Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest.
3. Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
4. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
5. Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets.
6. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive.

Role: Front Office Manager

Industry Type: Travel & Tourism

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Front Office & Guest Services

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, comprised of more than 4,600 managed, franchised, owned and leased hotels and timeshare properties with more than 758,000 rooms in 100 countries and territories. For 96 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The companys portfolio of 13 world-class global brands includes Hilton Hotels Resorts, Waldorf Astoria Hotels Resorts, Conrad Hotels Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key