• Serve as the technical voice of the customer and advocate for your clients needs when escalating product issues.
• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
• Constant learning and collaborating with the team to develop best practices on product configuration.
• Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.
• Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:
• Provide social insights and recommendations to support clients business practices.
• Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client s custom needs, adhering to primary business use cases and platform functionality.
• Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs.
• Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
• Provide consulting advise to clients about Sprinklr platforms during different phases of projects.

Role: Associate / Consultant

Industry Type: IT Services & Consulting

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: Management Consulting

Education

UG: Any Graduate

PG: Any Postgraduate

About company

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Sprinklr stands out as a pioneer in Unified-CXM, leveraging robust AI tools across a single enterprise-grade platform to serve top-tier global brands. As a public company, its navigating market expectations while investing heavily in innovation, including generative AI and employee-centric global expansion. Champions “The Sprinklr Way”, a values-driven philosophy emphasizing customer obsession, empathy, accountability, fearlessness, and continuous learning.