Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience:

• Bachelors Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds:

• HR Round
• Versant/Voice and non-voice Test Round
• Operations Round

Role: Customer Retention - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

About the company

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.IGT gives its employees ample opportunities to accelerate their career through regular trainings and certifications that enhances their domain knowledge and helps them give their best. Our dynamic work environment enables them to meet daily challenges with state-of-the-art tools and technology. Rewarding our employees is fundamental to IGT, and employee recognition is second nature to us.