• Develop and facilitate onboarding, coaching, and development programs.
• Oversee the rollout and continuous improvement of initiatives.
• Establish metrics and KPIs to evaluate success.
• Lead and mentor a team of coaching and L&D professionals.

Role: Test Analyst

Industry Type: BPM / BPO

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

We’re Alorica—100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Alorica is a global leader in customer experience (CX) solutions, offering tech-enabled services to some of the world’s largest brands.Headquartered in Irvine, California, Alorica operates in 17 countries, including India, with a workforce of over 100,000 professionals.Alorica has a significant presence in India, with operations in Bengaluru and Mohali.The Bengaluru facility, located in the Pritech Park SEZ, serves as a Digital Business Center, focusing on back-office, voice, and non-voice services.