Role: Oversee the delivery fleet and dispatch to ensure prompt, safe deliveries and maintain customer satisfaction.

Responsibilities:

• Manage the delivery scheduling, route optimization, dispatch from kitchens.

• Ensure on-time deliveries, especially for urgent / last-minute orders.

• Monitor packaging to ensure products are protected during transit.

• Maintain delivery partner vehicle fleet, if in-house; or manage third-party logistics partners.

• Track delivery metrics: time, damages, customer feedback.

• Plan for scaling logistics during peak demand (festivals, holidays).

• Coordinate between production, customer service, and logistics to resolve delays or issues.

Qualifications:

• Experience in logistics or supply chain operations, especially in food delivery or perishable goods.

• Good planning and coordination skills.

• Familiarity with route planning tools, delivery management systems.

• Problem solving under pressure.