Role & responsibilities:

• Locations: Bangalore, Tamil Nadu, Hyderabad, Telangana, Kolkata, Bihar, Chhattisgarh
• To achieve the revenue and profit targets -P&L for the store.
• To monitor and control expenses through efficient store operations.
• To control shrinkage. Handle internal & external audits of the store.
• Implement plans to maximize sales while controlling expenses within the budget.
• To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service.
• To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
• To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.
• To monitor sales figures vis--vis forecast and interpret trends to facilitate planning
• Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
• To monitor trade-in products, its inventory management and controlling its logistics and disposal.
• To optimize age of inventory and ensure stock turns.
• To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
• To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
• Constantly innovating methodologies to improve customer footfalls and conversion ratio.
• Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
• Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
• Ensuring that the staff presentation is in line with company preferred standards
• Managing and motivating the store team to increase sales and ensure efficiency.
• To cultivate, promote and maintain companys culture through teamwork, collaboration, development of people and achievement of targets.
• Leading the sales team to provide excellent service through greater product knowledge.
• To ensure timely review and feedback takes place for all store employees.

Role: Operations Manager

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

PG: Any Postgraduate

About company

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organized consumer durables and electronics retailers in India.

With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless omni-channel shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app.

Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.