• Responsible for delivery of services to the satisfaction of customers and client

Key Responsibilities

• Prepares the pantry area for service, which includes cleaning, and setting up the pantry for smooth and hygienic operations
• Continuously ensures replenishment of the different consumables in the pantry area during service
• Checks if crockery, cutlery, glasses, ashtrays, napkins, placemats and other supplies are at their designated locations
• Removes dishes and glasses from the tables as they are emptied
• Cleans up spillage during service
• Acts in a courteous manner to the client Maintains a high standard of personal hygiene and appearance Know current Safety Regulations
• Cooperate with members of the department and facility on all emergency conditions regarding internal customers, visitors and staff safety
• Ensure proper usage and maintenance of all equipment at his/her disposal
• Check meals/drinks to make sure that they are presented to the customers according to their order, prior to serving these
• Ensure that sufficient quantity of cutlery; crockery and disposable are always available in the pantry area
• Maintain the pantry area and equipment in a clean and orderly condition
• Respond to emergency call-in situations
• Attend all scheduled staff training and safety meetings
• Ensure availability of tea/coffee and edibles to the senior management & employees as & when required
• Ensure availability of tea/coffee in the workstation area or meeting/board/training rooms
• Any other duty as instructed by his immediate Supervisor/Manager from time to time

Key Competencies:

• Previous food handling experience in a corporate environment
• Excellent grooming and personal presentation
• Good communicator, friendly and receptive to clients needs
• Customer service orientation
• Punctuality and accurate time keeping
• Ability to work unsupervised and show initiative
• Ability to work as part of a team

Role: Customer Onboarding - Non Voice

Industry Type: Beverage

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

Sodexo was created in 1966. Today, we are the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. We believe in creating a better day for everyone to build a better life for all. Whether you’re looking for key figures or our in-depth mission – this is who we are.