• ATS – Advanced Technical Support
• Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Contribute through trainings to upskill peers or stakeholders.

Years of experience needed –

• 5+ Years of experience

Technical Skills:

• Good experience with enterprise networking, monitoring, troubleshooting, and management tools
• Experience in Networking protocols testing (HTTP, HTTPS, SNMP, Telnet, FTP, SSH, DNS, DHCP, IPV4, IPV6, TCP/IP, UDP, ARP, LLMNR, WINS)
• Experience of application inter-operability testing on Access points, routers and mobiles
• Proven previous professional experience conducting Packet Analysis using Wireshark or equivalent tools
• Knowledge on Networking Concepts (WSD, LPD, Bonjour, Ldap, IPSec, 802.1x, Certificate management, Radius server)
• Working experience in Windows, Linux & MAC OS’s.
• Knowledge of printing solutions
• Cloud exposure
• Exposure to proxy servers
• Exposure to Wireshark. Run Network trace in client PC
• Method for verifying open network ports.
• Method for ensuring printer internet/cloud connectivity
• Troubleshooting print job submission failures
• Excellent verbal and written communication skills in language to be supported.
• Advanced troubleshooting skills in a technical environment
• Excellent analytical and problem-solving skills.
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
• Advanced proficiency with case management databases and tools. Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.

Role:System Administrator / Engineer

Salary: 5-15 Lacs P.A.

Industry:IT Services & Consulting

Department:Engineering - Hardware & Networks

Role Category:IT Network

Employment Type:Full Time, Permanent

Company Profile

Mphasis’ purpose is to be the “Driver in Driverless Car” for Global Enterprises by applying next-generation design, architecture and engineering services, to deliver scalable and sustainable software and technology solutions. Customer centricity is foundational to Mphasis, and is reflected in the Mphasis’Front2BackTM Transformation approach. Front2BackTM uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization , combined with an integrated sustainability and purpose-led approach across its operations and solutions are key to building strong relationships with marquee clients.