• Handling Customer lifecycle.
• Bridge the connect in between the client and Chai Point.
• Responsible for driving consumable orders
• Maintain Customer satisfaction score.
• Expedite solution of customer problems and complaints to maximize satisfaction
• Handling Invoicing dispute
• Payment Collections
• Co-ordination with internal team to deliver the best experience.
• Visiting all the clients regularly
• Providing after-sales support to retain customers
• Promote new products/services to existing customers
• Keep abreast of best practices and industry trends

Requirements:

• Minimum 4 Years of experience in B2B Sales, B2B Relationship Management and Collections.
• Should have worked in a role which required extensive traveling
• Should have experience of managing multiple simultaneous accounts & clients.
• Excellent Communication Skills
• Excellent Interpersonal Skills
• Willing to be on field
• Result orientation
• Ability to multi-task, prioritize, and manage time effectively

Role: Zonal Sales Manager (B2C)

Industry Type: Consumer Electronics & Appliances

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C Sales

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes).

myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 120 stores across 9 major cities and in over 4900+ workplace community hubs across 21 cities through its specialized brewing systems.

With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.