Role & Responsibilities:

• 7-8+ years of experience in managing DLP/Proxy platform in large enterprise
• Act as the SME (Subject Matter Expert) and escalation point for DLP/Proxy platform and associated services.
• Fine-tuning of DLP policies, rules, and workflows to prevent unauthorized data exfiltration.
• Experience in managing DLP technologies such as Symantec (Broadcom), Forcepoint, Netskope etc.
• Monitor and analyze DLP events across network, endpoint, email, and cloud channels.
• Work with business units and security teams to define sensitive data types and risk tolerances.
• Perform deep-dive investigations of DLP alerts and coordinate with incident response when required.
• Ensure DLP tools are integrated with SIEM, ticketing, and logging systems.
• Continuously assess and refine DLP configurations to minimize false positives/negatives.
• Collaborate with compliance, privacy, and audit teams to align DLP policies with regulatory requirements (e.g., GDPR, DPDP Act).
• Generate dashboards and reports for management, including incident trends and policy effectiveness.
• Develop and maintain SOPs, technical documentation, and knowledge base articles.

About the company

IGT Solutions

ServicePrivateFortune India 500 (2019)TOPB2C

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Overview

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.