Responsibilities and essential job functions include but are not limited to the following:

• Completes store operational requirements by scheduling and assigning partners; following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers
• Supervisory Responsibilities:
• Interviewing training partners, planning, assigning and directing work
• Regular interaction/ review with the team
• Encourage team to take independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution and measuring results
• Review performance to achieve organizational goals
• Gather evaluate employees performance
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements
• Drives coffee conversations within the team and creates a culture of coffee appreciation
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts; maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements
• Analyses sales figures and forecasting future sales volumes to maximise profits
• Manages and motivates the team to increase sales and ensure efficiency
• Manages stock levels and making key decisions about stock control
• Ensures standards for quality, customer service and health and safety are met
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Conducts regular store meetings
• Accountable to improve and increase store performance for the growth of the organisation

Competencies

Living Our Misson And Values

Helping Others Succeed

Achieving Results

Winning With Integrity

Summary of Experience Education

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee

Role: Retail Store Manager

Industry Type: Beverage

Department: Merchandising, Retail & eCommerce

Employment Type: Full Time, Permanent

Role Category: Retail Store Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

By bringing people together over coffee, Starbucks has become one of the world’s best-known and best-loved companies. We purchase, roast and serve award-winning coffee. We also offer Italian-style espresso beverages, cold blended beverages, delicious food and premium teas through our retail stores. Working at Starbucks is a lot like working with your friends. When you work here, you’re not an “employee” – we call ourselves “partners” because we believe in shared common goals and mutual success. We’re dedicated to serving ethically sourced coffee, caring for the environment and giving back to the communities where we do business. Starbucks is an equal opportunity employer of all qualified individuals.

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup.