
Key Responsibilities
1. User Support & Troubleshooting:
Provide first and second-level support for hardware, software, and network-related issues.
2. System & Network Administration:
Troubleshoot network connectivity issues, including Wi-Fi and VPN configurations.
3. IP Telephony Support:
Manage and support IP phone systems, ensuring optimal performance and user satisfaction.
4. Security & Compliance:
Implement and monitor security measures to safeguard IT infrastructure.
Ensure compliance with organizational policies and industry standards.
5. Documentation & Reporting:
Maintain accurate records of IT assets, configurations, and support tickets.











