• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.

Role: Non IT Recruiter

Industry Type: BPM / BPO

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: Recruitment & Talent Acquisition

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

We’re Alorica—100,000+ strong and dedicated to creating insanely great experiences for customers everywhere. It’s our great privilege to represent the best brands in the world, and we embrace every day and every challenge with passion, performance, and possibilities.With locations in 18 countries around the world and work-at-home opportunities, you don have to go far to be part of our team.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.