• Ensure all key daily duties are performed timely and accurately
• Ensure procedures are updated to mitigate process risks
• Collaborate with other managers to ensure operational process efficiency
• Resolve escalated issues submitted to Executive Management and Regulatory Agencies
• Responsible for Departmental review for Internal and External Auditors
• Ensure Key Performance Metrics are provided to Compliance Department
• Review and sanction Legal Opinions and liase with AST Legal Counsel for approvals
• Monitor internal and external public distributions lists for departmental processing
• Provide financial reporting to external vendors for Insurance revenue

SUPERVISORY DUTIES & RESPONSIBILITIES

• Create and manage team schedules; maintain timekeeping
• Set goals for performance and deadlines and communicate them to subordinates
• Monitor and evaluate employee performance and provide constructive feedback, coaching and development
• Provide input on rewards and promotions based on performance
• Receive complaints and resolve employee issues and disputes
• Pass on information from upper management to employees and vice versa
• Prepare and submit management reports reflecting staff productivity
• Responsible for Risk Assessments for departments managed
• Responsible for Business Continuity planning for departments managed
• Cross train staff and perform additional training with stakeholders as needed
• Manage compliance and risk for functions performed within areas managed
• Monitor performance reports to ensure accuracy of transactions performed by departments managed
• Ensure adherence to legal, regulatory and company policies and procedures and undertake disciplinary actions if the need arise

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Essential functions are typically performed in an office setting but may also be performed remotely
• Noise level is medium
• Able to endure prolonged seating associated with the performance of essential functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

POSITION REQUIREMENTS

• College Degree required and 7 to 10 years experience in Financial Services Operation Management
• 7+ years leading a team of 15 or more exempt & non-exempt employees
• Knowledge of Transfer Agent operational processes, reconciliations and SEC regulations.
• Intermediate proficiency with Microsoft Word, Excel and basic knowledge of PowerPoint
• Strong time management, program management and prioritization skills
• Strong decision making and problem solving skills
• 7+ years experience with Transfer Agent industry
• Extensive knowledge of all STA, FINRA, DFS and SEC regulations
• Extensive knowledge of All AST applications: Mainframe, Document Tracking, OnBase, AST Cares and Ace Program

Benefits

• 31 days + 9 bank holidays (UK).
• Comprehensive Medical Assurance cover.
• Two-way cab transport for staff working in UK & US shift.
• Maternity leave of 6 months full pay, 10days paid paternity leave.
• Accidental & Life cover 3 times of concerned CTC.

Role: Team Leader

Industry Type: Financial Services

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

About the company

EQ India team provides BPO, IT development & testing and other operational support such as marketing, HR & Payroll and learning & development to various EQ Group companies and clients of EQ.

EQ India is a Centre of Excellence and we showcase integrity and openness in our dealings with our clients. A key element of culture and business practices of the EQ India is that it incorporates similar DNA and values. Our team in India manages a number of activities across various services, completing numerous transactions yearly.

A structured and robust transition plans are designed every time a new project is offshored to the business. During implementation of the project plan, a road map is adopted to complete the transition and track every milestone achieved. Once the initial transition is complete our team in Chennai work in partnership with our UK team to ensure the best customer service is maintained. Transition of any new work is formally documented. With due diligence at the heart of the transition, all new work is formally signed off through a rigorous Go- Live process.