Operations Management:

• Plan and coordinate work activities with the Asst Store Manager to operate the outlet.
• Assign responsibility areas and work schedules, Handle Guest complaints, Interact with customers to assess their needs, Party organization with the Party Coordinator. Coordinate with Team Members/Outsourced Agencies for the proper maintenance of all equipment, furniture and fixtures of the outlet.
• Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it further to the SM.
• To ensure the entire facility is maintained in such a way so that it gives clean, safe and hygiene environment for the users at every aspects of operations management in terms of high standard and quality.
• Assist Store Manager in preparing sales, operational expense and other financial reports with complete understanding on the subject.
• Ensure availability of all consumables at all time.

Customer Relationship Management

• Resolving customers complaints/issues. Build effective relationship with the customers when dealing and interacting with them on floor or during the Birthday Parties.

People Management:

• Effective coordination and communication with team members.
• Train employees in Guest Service and job Skills
• Develop and motivate the team

Inventory Management

Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories Role & responsibilities

About company

A leading home retailer in India with over 90+ stores, Home Centre is one of the countrys most preferred home shopping destinations.

Since 1995, Home Centre has brought the joy of homemaking to millions of customers. Starting off with a single store in Sharjah, UAE, today the brand has over 100 stores worldwide. Over the years, Home Centre has earned a reputation for delivering outstanding value, continuous innovation and exceptional customer experience.

Home Centre offers an extensive and impressive range of furniture, modular furniture, home furnishings, home accessories, bed and bath products and kitchenware. Home Centres in-house team of stylists and buyers draw inspiration from global trends to bring stylish and affordable furniture and homeware to a wide spectrum of homes ranging from the traditional to the modern.

Home Centre India has been awarded as the most admired retailer in the home and office improvement category for 3 consecutive years from 2014 to 2016.