Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment.

Key Responsibilities:

• Deliver high-quality technical support to enterprise customers over phone, email, and remote tools.

• Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN).

• Investigate and resolve application-level issues including performance, configuration, and integration.

• Provide OS-level support for either Windows or Linux-based environments.

• Document detailed case notes, resolution steps, and known issues in the internal knowledge base.

• Collaborate with engineering, product, and escalation teams to ensure timely issue resolution.

• Adhere to SLAs and provide prompt updates to customers throughout the resolution process.

• Participate in night shift coverage and on-call rotations, as required.

Required Skills & Qualifications:

• 2–5 years of experience in technical support, preferably for enterprise or global customers.

• Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs.

• Hands-on experience with network devices (Cisco, Juniper) is an advantage.

• Strong troubleshooting experience on Windows and/or Linux platforms.

• Familiarity with support tools like Wireshark, system logs, or remote debugging tools.

• Excellent communication skills (spoken and written) and ability to work independently.

• Strong customer service orientation and problem-solving skills.

Preferred Qualifications:

• Certifications such as CCNA, Network+, Linux+, or Microsoft certifications.

• Experience working in a 24/7 support or global delivery model.

• Exposure to ITIL-based service management practices.

Notice Period: Immediate Joiners Preferred

Work Mode: Work from Office – Bangalore

Shift Timing: Night Shift (US Hours)

Preferred candidate profile

Role: Technical Operations (Tech Ops)

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

About company

Tech Mahindra is a leading Indian multinational company specializing in information technology services and consulting. It is part of the Mahindra Group and is headquartered in Pune, with its registered office in Mumbai. Established in 1986, the company has grown to operate in over 90 countries and employs more than 148,000 professionals. Tech Mahindra offers a wide range of services including IT consulting, business process outsourcing, cloud solutions, cybersecurity, and digital transformation. It serves various industries such as telecommunications, finance, retail, energy, and healthcare. As of 2025, the company reported revenues of approximately $6.27 billion and maintains a strong global presence, positioning itself as a trusted partner for digital innovation and enterprise modernization.