Education Qualification: Any Graduation /Post Graduation.

Experience: Freshers

Logging in logging out as per roster/shift timings.
Attending to minimum number of calls as specified by the process on a daily basis.
Ensure adherence to process and quality norms while taking calls.
Keep one self updated on process knowledge through support of team leads.
Participate in daily/weekly huddles when conducted.
Participate in teambuilding and process development activities.
Upskilling / upgrading process knowledge through Process Training & Soft skills sessions.
Cooperate with team leads for process enhancements or individual development.
Abide/adhere to ERC Floor policy, ERC process guidelines, HR Policies.
CO-DOs at no time will take decisions which involve process deviation but escalate the same to the TL on the floor.
Achieve a minimum threshold (as set by the process) on Process Knowledge test (PKT) monthly.
Role:Customer Success, Service & Operations - Other

Salary: 1-1.5 Lacs P.A.

Industry:NGO / Social Services / Industry Associations

Department:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type: Full Time, Permanent

Key Skills
Telecalling

Education
UG: Any Graduate