Primary Responsibilities

• Conduct real-time video inspections of motor claims, interacting with customers and capturing required visuals for assessment
• Analyze damage, cross-check with policy coverage, and recommend settlements through internal systems
• Ensure customer experience is smooth, professional, and reassuring during VDO interactions
• Maintain quality, accuracy, and Service Level Agreement(Service Level Agreement(SLA)) adherence for VDO cases handled daily
• Flag potential frauds or policy deviations and escalate to appropriate teams as per protocol

Skills in: Communication, visual analysis, customer interaction, and report preparation.

Role: General Insurance - Other

Industry Type: Insurance

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: General Insurance

Education

UG: B.Com in Any Specialization, B.B.A/ B.M.S in Any Specialization